Contamination of the property by guests who are asymptomatic or who develop symptoms during their stay.
Transmission of the virus between guests or between guests and contractors/suppliers.
Who is at risk?
Guests with subsequent bookings, particularly the elderly and those with underlying health conditions.
Cleaning and maintenance contractors and their immediate families.
Actions to control risk
Any guests who are exhibiting symptoms or who have any reason to believe they may have come into contact with the virus up to 14 days prior to their booking must follow the Government instructions to self-isolate and follow NHS guidelines. This means they should not travel to the property and should contact us to cancel or amend their booking.
Any contractor, maintenance worker, cleaner or delivery person who is exhibiting symptoms or who has any reason to believe they may have come into contact with the virus up to 14 days prior to their booking must follow the Government instructions to self-isolate and follow NHS guidelines. This means they should not arrive on site but contact us to make alternative arrangements.
We ask all guests to follow any Government guidelines as to social distancing.
Changes to cleaning policy
Whilst we always strive to maintain extremely high standards of cleanliness at Walnut Tree Cottage, our cleaning protocol has been optimised to address the risks raised by Covid-19. As guests may not exhibit symptoms until after they return home, we will treat every clean as if the guests had been potentially infected. This means:
Use of disposable cloths and mop heads
Clean with diluted bleach
Particular attention to be paid to frequently touched surfaces such as doorhandles and handrails.
Reduction in the number of soft-furnishings to minimise risk.
Steam cleaning of soft surfaces.
Longer periods between bookings to ensure adequate time for thorough cleaning.
To protect our Cleaning Team we will
Delay cleaning after the vacation of guests for as long as possible.
Ask guests to strip their own linen and put in bags provided.
Ask guests to empty al bins and place tied bags in the external waste bins.
Double bagging of waste.
This policy will be reviewed monthly until the Government advises that this risk has passed.